I'm looking for a personalized product, what should I do?
It is possible to request the personalization for some of our products, just contact us before place your order.
What is the estimated delivery time of my order?
The ESTIMATED DELIVERY TIMES ARE : 12 business days > United States 18 business days > Canada 10 business days > Europe and United Kingdom 18 business days > All other countries The shipping method is priority registered mail (post office).
I live in USA, do I have to pay customs duties?
Usually United States customs duty and taxes are not charged if the total amount of your purchase is up to USD 800,00 anyway you can easily check with your customs office of your coutry.
How can I track my package?
As soon as your order is shipped out, we'll send you the tracking number via e-mail. You can track your package directly on the web site of your country. For example if you live in United States > www.usps.com if you live in United Kingdom > www.royalmail.com and so on. Please note that the post office offers tracking information about my priority registered mail in any countries (US, Europe, Asia, Singapore,...) except for Australia, Canada and Ireland where it is always possible to see only the proof of departure and delivery. If you need any help to track a package, please do not hesitate to contact me!